Terms of Service

1. Acceptance of Terms

By downloading, installing, or using I'm Alive ("the App"), operated by WebMobi ("we", "our", or "us"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use the App.

These Terms constitute a legally binding agreement between you and WebMobi regarding your use of the App and related services (collectively, the "Service").

2. Service Description

I'm Alive is a daily safety check-in application that allows users to:

• Confirm their wellness with a daily check-in
• Designate emergency contacts to receive alerts
• Receive reminders to check in at their scheduled time
• Automatically alert designated contacts if a check-in is missed
• Optionally enable passive activity tracking to detect inactivity (paid plans)

3. Subscription Plans

I'm Alive offers the following plans:

• Free - Daily check-in, 1 emergency contact, email and push alerts
• Lifetime ($0.99 one-time) - Everything in Free, plus custom check-in schedules, check-in notes, manual alert test, basic passive monitoring view, and smart alerts. Lifetime includes 1 emergency contact (same as Free) — additional contacts are a Family plan feature.
• Family ($19.99/year, billed yearly) - Everything in Lifetime, plus up to 10 emergency contacts, 4-stage escalation, full passive activity tracking, SMS alerts, caregiver dashboard, weekly reports, custom alert timing, and priority support

Payments are processed through the Apple App Store or Google Play Store and managed by RevenueCat. WebMobi does not directly collect or store your payment card information.

• Cancellation: You may cancel your subscription at any time through your app store account settings. Your access to paid features will continue until the end of the current billing period.
• No refunds: We do not provide refunds for partial billing periods. Refund requests for app store purchases must be directed to Apple or Google per their respective policies.

4. Important Disclaimers

The App does NOT:

• Monitor vital signs, health metrics, or medical conditions
• Detect falls, accidents, or medical emergencies automatically
• Connect directly to emergency services (911, 999, 112, etc.)
• Provide medical advice, diagnosis, or treatment
• Replace professional medical monitoring or care
• Guarantee delivery of alerts or notifications

Always seek appropriate medical care and contact emergency services directly when needed. Do not rely solely on this App for emergency situations.

5. SMS Terms

By adding an emergency contact with a phone number on the Family plan, you consent to SMS alerts being sent to that phone number as part of the escalation sequence when you miss a check-in.

• Your emergency contact can reply STOP at any time to unsubscribe from SMS alerts
• Your emergency contact can reply OK to acknowledge the alert
• Standard messaging rates from the contact's carrier may apply
• SMS alerts are available on the Family plan only
• We do not send marketing or promotional messages via SMS

6. Emergency Contact Responsibilities

By adding an emergency contact, you confirm that:

• You have obtained their explicit consent to receive alerts about you
• You have provided them accurate information about how the App works
• They understand they may receive push notifications, emails, and (on the Family plan) SMS messages if you miss check-ins
• They have agreed to receive communications from the App on your behalf
• You will notify them if you change your check-in schedule or stop using the App

You are responsible for having consent from your emergency contact before adding them. We send notifications to your emergency contact based on your check-in status. Your emergency contact can choose to stop receiving notifications at any time by replying STOP to SMS alerts, clicking the unsubscribe link in email alerts, or contacting us at support@webmobi.com.

7. Passive Tracking Consent

Passive activity tracking is an optional feature available on paid plans. When enabled, the App monitors basic device signals (app opens, charging patterns, device motion) to detect potential inactivity and trigger safety alerts.

• Passive tracking does NOT monitor your location (unless you separately opt in to location sharing on the Family plan), phone calls, text messages, browsing activity, or content from other apps
• You can disable passive tracking at any time in Settings
• Activity data is shared only with your designated emergency contacts as part of safety alerts
• Raw activity signals are automatically deleted after 7 days

8. Eligibility

You must be at least 13 years old to use the Service. If you are under 18, you must have permission from a parent or legal guardian. By using the Service, you represent that you meet these requirements.

9. User Responsibilities

As a user, you agree to:

• Provide accurate and complete information during registration
• Obtain consent from anyone you add as an emergency contact
• Inform your emergency contact about how the App works and what alerts they may receive
• Check in regularly at your scheduled time when able
• Maintain a working internet connection for the App to function properly
• Keep your account credentials secure and confidential
• Notify us immediately of any unauthorized access to your account
• Use the App only for its intended purpose
• Comply with all applicable laws and regulations

10. Service Availability

We strive to maintain high availability but cannot guarantee uninterrupted service. The App may be unavailable due to:

• Scheduled or emergency maintenance
• Software updates and improvements
• Network or infrastructure issues
• Factors beyond our reasonable control

Notification delivery depends on third-party services (push notification providers, email services, SMS carriers, mobile carriers) and internet connectivity. We cannot guarantee delivery of any specific notification.

11. Intellectual Property

The App, including its design, features, code, content, and trademarks, is owned by WebMobi and protected by intellectual property laws. You may not:

• Copy, modify, or distribute the App or its content
• Reverse engineer, decompile, or disassemble the App
• Use the App's name or trademarks without permission
• Create derivative works based on the App

12. Limitation of Liability

To the maximum extent permitted by applicable law:

• The App is provided "AS IS" and "AS AVAILABLE" without warranties of any kind, express or implied
• We do not guarantee the App will be error-free, uninterrupted, or meet your requirements
• We do not guarantee that alerts will be delivered in all circumstances. Network, device, or service disruptions may prevent alerts from being sent or received
• We are not liable for any direct, indirect, incidental, special, consequential, or punitive damages
• We are not responsible for actions taken or not taken based on alerts or lack of alerts
• We are not liable for delivery failures of notifications, emails, SMS messages, or other communications
• You should NOT rely solely on this App for emergency situations
• Our total liability shall not exceed the amount you paid for the Service in the past 12 months

13. Indemnification

You agree to indemnify and hold harmless WebMobi, its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from:

• Your use of the Service
• Your violation of these Terms
• Your violation of any third-party rights
• Any content you submit through the Service

14. Account Termination

You may delete your account at any time through the App settings or by contacting support. Upon deletion:

• Your access to the Service will cease immediately
• Your personal data will be deleted within 30 days
• Your emergency contacts will no longer receive alerts about you
• Any active subscription will not be automatically cancelled -- you must cancel through your app store account

We reserve the right to suspend or terminate accounts that violate these Terms, are used for unauthorized purposes, or engage in fraudulent activity.

15. Modifications to Service and Terms

We may modify the Service or these Terms at any time. For material changes:

• We will provide notice via the App or email
• Changes become effective upon posting or as otherwise specified
• Continued use after changes constitutes acceptance

16. Governing Law and Disputes

These Terms are governed by the laws of the State of Delaware, United States, without regard to conflict of law principles. Any disputes shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association.

You agree to resolve disputes individually and waive any right to participate in class action lawsuits or class-wide arbitration.

17. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

18. Contact Information

For questions about these Terms, please contact us:

• Legal: legal@webmobi.com
• Support: support@webmobi.com
• Website: https://imalive.co/support